I am sorry.

Hey everyone,

I owe you all a sincere apology. I disappeared, and that’s not okay. Depression is a real struggle, and it hit me hard over the past year. Trying to navigate life after the pandemic was tougher than I anticipated, and things started slipping away from me, especially in the last six months.

It began with small things—missing deadlines here, postponing mold refreshes there. But as it piled up, so did the shame. It became overwhelming, and some days, I couldn’t even bring myself to check my emails because I knew someone would rightfully be upset, and I just couldn’t face disappointing anyone again. I kept hoping I’d make it up to them tomorrow, but tomorrow never seemed to come. It felt like drowning, constantly letting everyone down while struggling to catch my breath.

Thankfully, I’ve sought help, and I’m committed to making things right with those of you who have outstanding orders.

Looking ahead, I’ve made some changes to prevent similar situations from happening again. We’ve turned off the ability to backorder products. This means PayPal won’t collect money for items we don’t have in stock. If an item is in stock, it’ll ship within a business day or so. If it’s not, and you need it for your build, just drop me a note. I’ll prioritize making more of that item and let you know when it’s ready.

I deeply apologize for the frustration and delays this has caused in your projects. It’s the last thing I wanted to happen.

Thank you for your understanding and patience as I work through this challenging time.

Best,

Chuck